Our Yard Buyer Protection Policy

When a Buyer purchases an item through Our Yard:

Funds are held pending to help protect Buyers and Sellers while allowing Our Yard to investigate qualifying issues. It typically takes 1-3 days for funds to be processed after delivery.

Buyer Protection is designed to address situations where a transaction does not occur as expected.

A Buyer may be eligible for protection if:

Item Never Arrives

Examples:

If an item never arrives, Our Yard may investigate the shipment and, where appropriate, issue a refund.

Item Is Significantly Different From Description

A Buyer may be eligible for protection if the item received is materially different from what was represented in the listing.

Examples:

Minor differences, normal wear, or subjective disagreements about an item's appearance may not qualify.

Prohibited or Misrepresented Items

Buyer Protection may apply if:

Buyer Protection does not generally cover:

Buyers should report issues through the Our Yard Platform. A Buyer must provide:

Buyers must report issues within:

Failure to report an issue within this timeframe may affect eligibility for protection.

When a Buyer submits a claim, Our Yard may review:

Our Yard evaluates claims on a case-by-case basis. Our Yard may request additional information from either party before making a decision.

If tracking information shows that a package was delivered but the Buyer claims they did not receive it, Our Yard may investigate by reviewing:

Our Yard will determine the appropriate resolution based on the available information.

If a package is lost in transit:

Our Yard may investigate the shipment and, where appropriate, facilitate a refund or reimbursement in accordance with our policies and any applicable carrier insurance.

The outcome may depend on:

If a Buyer Protection claim is approved, Our Yard may provide a refund. Refund decisions may consider:

Refunds may be issued through the original payment method where possible.

When a claim is submitted, Sellers may be contacted and given an opportunity to provide:

Sellers are expected to cooperate honestly during investigations.

If a Buyer reports an issue before Seller funds are released, Our Yard may continue holding funds pending investigation.

Our Yard may delay, withhold, reverse, or adjust payouts when necessary to:

Our Yard may deny claims, restrict accounts, or take other action if we determine that a user:

Buyer Protection exists to protect legitimate transactions and should not be used as a way to avoid paying for properly delivered items.

Sellers may request cancellation before shipment.

If a Seller does not ship an item within the required timeframe, Our Yard may cancel the transaction and refund the Buyer.

Returns are determined by Seller policy. Sellers may choose whether they accept voluntary returns.

However, Our Yard may issue refunds or take other action where an item is materially different from its description, never arrives, or otherwise qualifies under Our Yard's Buyer Protection policies.

Our Yard does not authenticate, verify, or guarantee the authenticity of items listed by users.

Our Yard operates as a marketplace connecting Buyers and Sellers.

Buyers should review listings carefully and use available information before purchasing.

Our Yard makes final decisions regarding Buyer Protection claims based on the available information and circumstances of each case.

We reserve the right to determine appropriate resolutions, including:

Questions regarding Buyer Protection may be directed to:

Our Yard, Inc.

Delaware Corporation

Email: [email protected]